Academatrix Refund Policy

Academatrix Refund Policy

Effective Date: 01 January 2025

At Academatrix (“we,” “our,” or “us”), we strive to ensure that our users are satisfied with their learning experience. This Refund Policy outlines the terms and conditions for requesting refunds for courses or services purchased through our platform.

1. Eligibility for Refunds
Refunds may be granted under the following circumstances:

a. Technical Issues:

• If you experience technical difficulties that prevent access to a course, and we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.

b. Dissatisfaction with Course Content:

• If you are unsatisfied with a course, you may request a refund within 14 days of purchase, provided you have not completed more than 50% of the course content.

c. Duplicate Purchases:

• If you accidentally purchase the same course more than once, we will issue a refund for the duplicate transaction.

2. Non-Refundable Situations
Refunds will not be granted under the following circumstances:

• If the refund request is made after the eligible refund period.
• If more than 50% of the course content has been completed.
• If the course was purchased during a promotional sale clearly marked as “non-refundable.”
• If the user’s account is suspended or terminated due to a violation of the Terms of Use.

3. How to Request a Refund
To request a refund, please follow these steps:

1. Contact our support team at support@academatrix.com or through the help center on our platform.
2. Provide the following details:
   • Your account information (name and email address).
   • The course name and purchase date.
   • The reason for your refund request.
3. Our team will review your request and respond within 5 Business Days.

4. Refund Process

• Approved refunds will be processed through the original payment method within 15 – 30 Days.
• Depending on your payment provider, it may take additional time for the refund to reflect in your account.

5. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page, and the “Effective Date” will be revised accordingly. Your continued use of the platform constitutes acceptance of the updated policy.

6. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:

Academatrix

28 Geary Street,

San Francisco, CA, 94109, 

USA

support@academatrix.com